July 2008 - Cogentium Launch White Paper: Contact Centre Planning using Simulation

Cogentium Corporation Ltd, leading provider of contact centre strategic planning solutions, has released the White Paper: 'Transforming Contact Centre Strategic Planning using Simulation'.

Now more than ever, organisations need to streamline their processes and deliver a high standard of customer service. Contact centres are recognising the power and accuracy of simulation as the solution to support them in meeting these objectives, particularly over more traditional call centre planning techniques.

The newly launched White Paper is designed to tackle the challenges faced by today's contact centre planning teams head on, highlight the growing trend towards using simulation to support contact centre strategic planning and clearly outline the cost and service benefits that simulation-based solutions can bring to the contact centre and beyond.

Lorraine Brown, Business Development, Cogentium said, "The use of simulation solutions is becoming far more prevalent within contact centre and back office planning environments. The White Paper describes the growing practice of simulation-based planning in contact centres, highlights its potential to transform contact centre strategic planning and provides useful insight into how simulation works, the real benefits that can be derived and tips on how to succeed in its implementation and use." To request the White Paper click here >

April 2008 - Cogentium Strategic Planning Solutions at Contact Centre Planning 2008

Cogentium Corporation Ltd, leading provider of contact centre strategic planning solutions, is delighted to be part of this year’s Contact Centre Planning, taking place on 28-29 April at the Midland Hotel in Manchester.  Cogentium, will share first-hand some of our experience in how best to plan and implement strategic change and will provide some insight in helping ensure you can deliver on the competing strategic objectives of improving customer experience, whilst simultaneously minimising costs. Read full release>

February 2008 - Cogentium and Netcall Announce Strategic Partnership

Cogentium Corporation Ltd, leading provider of contact centre planning and analysis solutions, has announced a strategic partnership with Netcall, the leading specialist of call-back, auto-messaging and contact solutions. The partnership will enable Netcall to use Cogentium’s strategic planning solutions to present to clients the potential savings forecasted by implementing QueueBuster. Read full release>

November 2007 - Cogentium at Call Centre Expo 2008

Cogentium has confirmed attendance at Call Centre Expo 2008.  The event, taking place on 16-17 September at the NEC, Birmingham, will provide Cogentium with the opportunity to showcase their highly successful contact centre solutions, which have been used to support their customers in restructuring call handling processes and significantly reducing call handoffs and agent requirements.

July 2007 - Mobile Media Giant 3 Select Cogentium to Optimise their Contact Centre Operations

Cogentium will give 3 the power and flexibility to test numerous changes to their existing customer handling processes, helping drive ongoing change and improvement, increasing the efficiency of the contact centres and supporting them in the delivery of excellent customer service.

June 2007 - HBOS Select Cogentium to Drive Improvement in their UK Contact Centres

HBOS has selected Cogentium to develop a solution to test potential operational and strategic business process changes within their UK customer contact centres. HBOS recognises the need to use Cogentium's solution to explore how changes in call demand, resource availability, skill groups and call handling, will impact on service levels.

For further information, email our Press Office at press@cogentium.com